Nothing Sarah is saying is wrong, in fact she’s completely correct. But, in the long run, asking Overdrive and Amazon to reform isn’t going to be the solution. By the way, saucy language towards the end of the video, so yeah, be warned.
We don’t use vendors to aggregate and distribute our physical collection. Now, libraries use Overdrive to do that with ebooks because between licensing the content from the copyright holders and finding a way to distribute them to patrons, its easier to use Overdrive.
But, I doubt it will always be that way. I’ve heard that the bad service experienced by patrons from our online catalog vendor and Overdrive are because vendors that deal with libraries just aren’t that advanced. Simply put, there isn’t much money in providing services to libraries (which are always trying to drive down costs and have limited budgets to begin with).
So, in the long run distributing econtent to patrons is something that should be totally be brought in house, in the interest of our patrons (as outlined above) and because that’s just what we should be capable of doing on our own.