Trustee meeting packet for March 2010 in Oakville (computer service stories galore!)

I received my first meeting packet in the mail late last week, and I’ve scanned it and uploaded it for your reading enjoyment. There are some blank pages you can ignore, mostly because I scanned it in a hurry in one large batch. I may scan each item individually in the future, but this was a small packet, so it was easier to just send it though.

This month’s meeting will be in Oakville (map).

Here is part of the report from Deborah Baker-Receniello, Oakville Library Manager, on the community’s effort to build a new library:

…The Community’s Goal after 70 years is to build the library its first new home.

The Oakville Capital Campaign Committee has work dilegently this past year, with City Hall, Vicki Cummings with the WA City of Governments, and Karen Bertoch Fundraising Consultant, to gather information through meetings with the Police Department, CIty Hall, School Board, Seniors Lunch partiicpants, high school students and Tribe. A survey showed, 95% of the community’s returned surveys are in support of a new library. The Friends of the Oakville Library has successfully raised $50,000, now in CD’s. The Oakville School District has leased teh land to the City for the new Library building.

Here are some links for the Oakville Library community:

Oakville Friends of the Library on the web
Oakville Friends of the Library on Facebook
Help Build a new Oakville Library! on Facebook

Pretty basic set of issues this week:

1. There are some changes to the board of trustees bylaws, mostly narrowing down of how to accommodate differences of opinion of how the president and vice president of the board are chosen. Usually, the longest serving trustee automatically becomes the president, but I assume there might be some differences of opinion of how might want to lead the board.

2. Yelm’s situation with their library is up for discussion. There isn’t anything in the packet as background for this issue, but this is one of the district’s most pressing facility issue. For about ten years, Yelm has used a lease space as a stop gap until the city found a permanent location. The lease on the current space runs out at the end of 2011 and it was assumed that the city would have arranged a permanent location by then.

3. Renewing the agreement with the district’s lawyer.

4. And, some awesome service stories. This month, I noticed a few stories about access and proficiency with technology. Here are a few stories about TRL staff helping patrons become familiar with technology and making informed decisions with it.

From Kathy Clayton, Amanda Park Library Manager:

A man came in asking to use the computer to apply online for employment. As he sat at the desk and began to work, it was obvious to use that he was new at computers. Staff helped him get started. He had all the information etc. that he needed with him, but the single finger typing was a problem. And, as the 6 minute warning appeared, he asked if there was a way to print out the application, because he was not going to get it finished with the remaning time. He was almos there!! So staff helped by doing the typing. At the two minute warning, he hit the submit button. There was something wrong with the way the dates were written. So that was fixed. We hit the submit button again. One more item needed to be fixed. Print was hit. Just as the computer logged off, the printer sent out a copy of the completed application, accepted by the firm to which it had been sent. On his next visit, the patron stated that he now had an e-mail address! An e-mail of inquiry had come as a result of filing the application. Happy, he is getting the hang of computers.

From David Seckman, Elma Library Manager:

A patron came in a few weeks ago wanging one-one-one coputer instruction. At first I was going to sign her up for one of our computer classes but after talking to her I realized we would be better off with more frequent but less time intessive clases. This is because she had never used a computer before. I asked her if she would like some asistance now and she said that would be great. Over the next several days she came in everyday and I was able to instruct her on the computer for about 20 to 30 minutes at a time. She became more proficient everyday and now feels competent enough using a computer that she rarely asks for help.

From Cherie Rusk, Salkum Library Manager:

An elderly and recently widowed patron came in and explained that her children were “pestering” her to get a cell phone and a computer, and that she needed help considering both decisions. She scheduled time with the libraraian for one-one-one basic computer instruction. Using the TRL web page as our navigation starting point, she learned how to find information, and how to set up and send email for a enw free email account. We also researched local cell phone companies and gave her consumer information to consider. We didn’t see her for some time, but last Friday she came in with her children, smiling, and saying that she was sold on technology and even more so on the library. After carefully considering the information we had provided, she had purchased an off-the-rack “no contract” cell phone as a cautious step into the new world. She was surprised to find herself using it days later when she had car trouble. Her children thanked me profusely, and wondered how it was that we could persuade her to do something that they could no. I replied that information is the power of choice, and the library is all about information.

From Mike Wessels, Yelm Library Manager:

A burly tough-looking man asked to speak to the library manager. Locating me in the stacks, he said: “I’ve worked with my hands all my life, but I do not know much about computers. Your two staff members (Kelsi Raddas and Mike McGowan) too lots of time to show me how do do what I needed and walkd me through every step without making me feel stupid. Without them I would not have been able to get my work completed. They were wonderful.”

The story from Salkum speaks to me, especially with the reference to “the library is all about information.”



Filed under Meeting reports, What I'm reading

2 responses to “Trustee meeting packet for March 2010 in Oakville (computer service stories galore!)

  1. Pingback: Notes from Oakville (March 31): Standing pat in Yelm, social media policy, Dick Nichols « supports an active, informed community

  2. Pingback: Notes from Oakville (March 31): Standing pat in Yelm, social media policy, DickĀ Nichols « supports an active, informed community

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